Shipping policy

Shipping & Order Policy


Order Processing Time
Orders are processed and shipped within 1–3 business days after the order is placed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Costs
We currently ship using the following carriers:

  • USPS
  • UPS
  • FedEx (used optionally based on rates and availability)

Shipping costs are calculated dynamically at checkout based on weight, destination, and carrier rates. We offer free shipping on orders over $99 (U.S. only).

Estimated Delivery Times

Delivery time depends on the shipping method selected at checkout:

  • USPS Priority Mail: 1–4 business days
  • UPS Ground: 2–5 business days
  • FedEx Home/Ground: 2–5 business days

All delivery timeframes are estimates and are not guaranteed by Smokin Sullys BBQ.

Lost or Damaged Packages Policy
If your package arrives damaged or does not arrive at all, please follow these steps:
  1. Contact Us Promptly: Please [contact us]([Contact Us page link]) within 48 hours of the delivery (or the expected delivery date).
  2. Provide Details: Include your order number and clear photos of any damage, if applicable, in your communication.
Resolution Options
Depending on the specific situation, we may offer one of the following resolutions:
  • A replacement shipment
  • A refund